{"id":12372,"date":"2026-03-26T12:22:45","date_gmt":"2026-03-26T16:22:45","guid":{"rendered":"https:\/\/voicecoaches.com\/?page_id=12372"},"modified":"2026-04-13T15:46:03","modified_gmt":"2026-04-13T19:46:03","slug":"detailed-privacy-policy","status":"publish","type":"page","link":"https:\/\/voicecoaches.com\/detailed-privacy-policy\/","title":{"rendered":"Detailed Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;1px|auto||auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-40px|||||&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Privacy Policy<\/strong><\/h1>\n<p><span><strong>Effective Date:<\/strong> 2024\/03\/05 <strong>Last Updated:<\/strong> 2026\/03\/24<\/span><\/p>\n<p><span>This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, coaching programs, training services, demo production services, corporate communication programs, and educational partnerships. By using our services, you agree to the practices described in this Policy.<\/span><\/p>\n<div><\/div>\n<h2><strong>1. Information We Collect<\/strong><\/h2>\n<p><span>We collect personal information in the following categories:<\/span><\/p>\n<h3><strong>1.1 Personal Information You Provide<\/strong><\/h3>\n<ul>\n<li><span>Name<\/span><\/li>\n<li><span>Email address<\/span><\/li>\n<li><span>Phone number<\/span><\/li>\n<li><span>Mailing address<\/span><\/li>\n<li><span>Coaching or training preferences<\/span><\/li>\n<li><span>Corporate or organizational affiliation (for B2B clients)<\/span><\/li>\n<li><span>Any materials you choose to share with us (scripts, recordings, notes, etc.)<\/span><\/li>\n<\/ul>\n<h3><strong>1.2 Payment Information<\/strong><\/h3>\n<p><span>Payment information is processed securely by third\u2011party payment processors. We do not store full credit card numbers.<\/span><\/p>\n<h3><strong>1.3 Coaching, Training &amp; Production Materials<\/strong><\/h3>\n<ul>\n<li><span>Audio recordings<\/span><\/li>\n<li><span>Scripts<\/span><\/li>\n<li><span>Session notes<\/span><\/li>\n<li><span>Demo production materials<\/span><\/li>\n<li><span>Feedback and assessments<\/span><\/li>\n<\/ul>\n<h3><strong>1.4 Automatically Collected Information<\/strong><\/h3>\n<p><span>When you visit our website, we may automatically collect:<\/span><\/p>\n<ul>\n<li><span>IP address<\/span><\/li>\n<li><span>Browser type<\/span><\/li>\n<li><span>Device information<\/span><\/li>\n<li><span>Usage data<\/span><\/li>\n<li><span>Cookies and similar technologies<\/span><\/li>\n<\/ul>\n<h3><strong>1.5 Information from Educational or Corporate Partners<\/strong><\/h3>\n<p><span>If you participate through a school, employer, or organization, we may receive limited information necessary to deliver the program.<\/span><\/p>\n<div><\/div>\n<h2><strong>2. How We Use Your Information<\/strong><\/h2>\n<p><span>We use personal information to:<\/span><\/p>\n<ul>\n<li><span>Provide coaching, training, and demo production<\/span><\/li>\n<li><span>Schedule sessions and manage your account<\/span><\/li>\n<li><span>Communicate with you about services, updates, and support<\/span><\/li>\n<li><span>Deliver corporate or educational programs<\/span><\/li>\n<li><span>Improve our website and services<\/span><\/li>\n<li><span>Maintain security and prevent fraud<\/span><\/li>\n<li><span>Comply with legal obligations<\/span><\/li>\n<\/ul>\n<p><span>We do not sell personal information.<\/span><\/p>\n<div><\/div>\n<h2><strong>3. Legal Bases for Processing (If Applicable)<\/strong><\/h2>\n<p><span>Where required by law (such as GDPR), we process personal information based on:<\/span><\/p>\n<ul>\n<li><span>Contract performance<\/span><\/li>\n<li><span>Legitimate interests<\/span><\/li>\n<li><span>Consent<\/span><\/li>\n<li><span>Legal obligations<\/span><\/li>\n<\/ul>\n<div><\/div>\n<h2><strong>4. How We Share Information<\/strong><\/h2>\n<p><span>We may share information with:<\/span><\/p>\n<h3><strong>4.1 Service Providers<\/strong><\/h3>\n<p><span>Trusted third parties who support our operations, including:<\/span><\/p>\n<ul>\n<li><span>Scheduling platforms<\/span><\/li>\n<li><span>Email and communication tools<\/span><\/li>\n<li><span>SMS messaging providers<\/span><\/li>\n<li><span>Payment processors<\/span><\/li>\n<li><span>Cloud storage providers<\/span><\/li>\n<li><span>Studio and production software<\/span><\/li>\n<li><span>Analytics providers<\/span><\/li>\n<\/ul>\n<p><span>These providers may only use your information to perform services on our behalf.<\/span><\/p>\n<h3><strong>4.2 Corporate or Educational Partners<\/strong><\/h3>\n<p><span>If your participation is arranged through an organization, we may share limited progress or attendance information as required.<\/span><\/p>\n<h3><strong>4.3 Legal Requirements<\/strong><\/h3>\n<p><span>We may disclose information if required by law, regulation, or legal process.<\/span><\/p>\n<div><\/div>\n<h2><strong>5. SMS Messaging<\/strong><\/h2>\n<h3><strong>5.1 Purpose of SMS Messages<\/strong><\/h3>\n<p><span>If you opt in to SMS messaging, we may send text messages related to:<\/span><\/p>\n<ul>\n<li><span>Class reminders<\/span><\/li>\n<li><span>Session confirmations<\/span><\/li>\n<li><span>Scheduling updates<\/span><\/li>\n<li><span>Support notifications<\/span><\/li>\n<li><span>Important service\u2011related alerts<\/span><\/li>\n<\/ul>\n<p><span>We do not use SMS for unrelated marketing without explicit consent.<\/span><\/p>\n<h3><strong>5.2 Consent<\/strong><\/h3>\n<p><span>By providing your mobile number, you agree to receive SMS messages for the purposes listed above. Consent is not a condition of purchase.<\/span><\/p>\n<h3><strong>5.3 Opt\u2011Out<\/strong><\/h3>\n<p><span>You may opt out at any time by replying <strong>STOP<\/strong>. For help, reply <strong>HELP<\/strong>.<\/span><\/p>\n<h3><strong>5.4 Message Frequency<\/strong><\/h3>\n<p><span>Message frequency varies based on your program participation and communication preferences.<\/span><\/p>\n<h3><strong>5.5 Data Use<\/strong><\/h3>\n<p><span>We store your mobile number securely and only use it for service\u2011related messaging. We do not sell or share your mobile number with third parties for their own marketing.<\/span><\/p>\n<p><span>Mobile numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, provided that the foregoing does not apply to sharing such information with our SMS providers to facilitate the sending of messages.<\/span><\/p>\n<h3><strong>5.6 Carrier Disclaimers<\/strong><\/h3>\n<p><span>Mobile carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply.<\/span><\/p>\n<div><\/div>\n<h2><strong>6. Data Retention<\/strong><\/h2>\n<p><span>We retain personal information only as long as necessary to:<\/span><\/p>\n<ul>\n<li><span>Provide services<\/span><\/li>\n<li><span>Maintain business records<\/span><\/li>\n<li><span>Comply with legal obligations<\/span><\/li>\n<li><span>Support long\u2011term coaching or demo access<\/span><\/li>\n<\/ul>\n<p><span>You may request deletion at any time.<\/span><\/p>\n<div><\/div>\n<h2><strong>7. Your Rights<\/strong><\/h2>\n<p><span>Depending on your location, you may have rights to:<\/span><\/p>\n<ul>\n<li><span>Access your information<\/span><\/li>\n<li><span>Correct inaccurate information<\/span><\/li>\n<li><span>Request deletion<\/span><\/li>\n<li><span>Opt out of certain processing<\/span><\/li>\n<li><span>Request a copy of your data<\/span><\/li>\n<li><span>Withdraw consent<\/span><\/li>\n<\/ul>\n<p><span>To exercise these rights, contact us <a href=\"https:\/\/voicecoaches.com\/connect\/\">using this form<\/a> or call toll-free: 1-866-887-2834, Extension 100.<\/span><\/p>\n<div><\/div>\n<h2><strong>8. Security<\/strong><\/h2>\n<p><span>We use reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we take privacy and security seriously and limit access to authorized personnel.<\/span><\/p>\n<div><\/div>\n<h2><strong>9. Children\u2019s Privacy<\/strong><\/h2>\n<p><span>Our services are not directed to children under 13. For educational programs involving minors, we work with institutions to ensure appropriate consent and compliance.<\/span><\/p>\n<div><\/div>\n<h2><strong>10. International Transfers<\/strong><\/h2>\n<p><span>If you are outside the United States, your information may be transferred to and processed in the U.S. We use appropriate safeguards where required.<\/span><\/p>\n<div><\/div>\n<h2><strong>11. Changes to This Policy<\/strong><\/h2>\n<p><span>We may update this Privacy Policy from time to time. The \u201cLast Updated\u201d date will reflect the most recent version.<\/span><\/p>\n<div><\/div>\n<h2><strong>12. Contact Us<\/strong><\/h2>\n<p><span>For questions or privacy requests, contact: Monday through Friday, 8:30 am to 4:00 pm EST. Toll-free: 1-866-887-2834, Extension 100. Our Main Offices &amp; Studios are located at 26 Vly Road, Albany, New York 12308.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Effective Date: 2024\/03\/05 Last&#8230;<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":999,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"Privacy, clear communication, and exceptional follow-up support are critical components of our business policies.\n\nWe do not share clients\u2019 contact information, phone numbers, or email information.\n\nDirectly employing our team allows us to ensure continuity and compliance with all privacy and communication policies.\n\nVoice Coaches is committed to providing a secure, realistic, and positive training experience.\n\nWe are available by phone Monday through Friday, 8:30 am till 4:00 pm Eastern Standard Time. Toll Free: 1-866-887-2834, Extension 100.\n\nOur Main Offices &amp; Studios are located at 26 Vly Road Albany, New York 12308.","_et_gb_content_width":"","inline_featured_image":false,"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-12372","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Voice Coaches | Voice Over Training and Development<\/title>\n<meta name=\"description\" content=\"Voice Coaches does not share clients\u2019 contact information, phone numbers, or email information. 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